Our Purchasing Policies
We believe that our products are among the highest quality you will find. To ensure that you have the maximum satisfaction from these items, please be sure to read and understand our Purchasing Policies below.

GENERAL POLICIES
Your product is unconditionally guaranteed to work correctly. Our media products (DVD, VHS, Audio Tapes, and CD) are tested regularly for quality controls. We're confident that they will give you many hours of enjoyment when cared for, stored, and used properly.

All purchases must be made in US FUNDS only. We cannot accept foreign currencies at this time.

FatherCorapi.com only replaces product that has been damaged or is not working correctly. Unless product is specifically damaged in transit or is non-functional, it is not eligible for return. Product guarantees not valid on clearance items.

THE FOLLOWING PROCEDURE MUST BE FOLLOWED SPECIFICALLY TO REPLACE PRODUCT:

• You must first call our Customer Service Center at 888-800-7084.
   
• When you contact our Service Center, be prepared to give us the Product information (name of product, format (DVD, Audio tape, etc.), date of purchase, etc.).
   
• We cannot accept returns for product that was damaged by the purchaser/owner of the product. Only damage that occurred during the original shipment to you qualifies as "replaceable" damage.
   
• If you have specific questions about this policy, we invite you to contact us at 888-800-7084 or at the following address:
  Santa Cruz Media, Inc.
  ATTN: Returns
  PO Box 9440
  Kalispell, MT 59904

All damaged product will be REPLACED with identical product. Exchanges, refunds, or credits are not given.

REPLACEMENT OF INCORRECT ITEMS
If we accidentally ship incorrect merchandise, please simply let us know of the error WITHIN 30 DAYS of the package's arrival. We will be happy to immediately correct the error and arrange for the return of the incorrect merchandise that you received. Incorrect articles include cases where:

Wrong Item was delivered
Wrong Format (DVD, VHS, etc.) was delivered

SHIPPING
We ship using United Parcel Service (UPS) and the United States Postal Service (USPS) only. Orders are processed and shipped as soon as possible, but there are times when product is out of stock or backordered. If you provide an email address during the ordering process, we will communicate with you and inform you of this situation if it applies to your order. Most orders are delivered to customers within 4-6 weeks of the date of ordering.

INTERNATIONAL SHIPPING
We ship outside the United States using UPS Expedited and UPS Express. Customers will be responsible for any additional duties and taxes that apply to their order.

COUPONS/DISCOUNTS
Coupons and Discounts must be applied as described in the individual instructions for each sale utilizing coupons and/or discounts on the website. In the event the customer fails to comply with the instructions Fathercorapi.com reserves the right to substitute product, or handle the situation in a way we deem fit.

Fathercorapi.com reserves the right to handle any additional situations not described in this policy on a "case-by-case" basis. We pledge that our service to our customers will be honest, fair, and as responsive as possible.

If you have any additional questions about this policy, please feel free to contact us for details.

Contacting Us
Should you have other questions or concerns about these privacy policies, please mail a letter to us at the following address:

Santa Cruz Media, Inc.
PO Box 9440
Kalispell, MT 59901